Contact us
We answer every enquiry. Tickets are non-refundable, but if there is a technical problem with your order — missing email, duplicate charge, mismatched date — please get in touch using the form below or any of the channels.
Other ways to reach us
Email
parks@toronto.ca
Client Services phone
416-396-7378 (SERV)
City 311 (24/7)
311 (within Toronto) or 416-392-2489
Mailing address
Parks, Forestry & Recreation
Toronto City Hall, 100 Queen St West
Toronto ON M5H 2N2, Canada
Toronto City Hall, 100 Queen St West
Toronto ON M5H 2N2, Canada
Ferry terminal
Jack Layton Ferry Terminal
9 Queens Quay W, Toronto ON M5J 2H3
9 Queens Quay W, Toronto ON M5J 2H3
Replies usually arrive within two business days. For urgent issues (lost child, accessibility incident, safety concern) please call 311 or speak to a terminal attendant directly.