Terms & Conditions
Effective 1 January 2026.
1. Acceptance of terms
By purchasing a ticket through this site you accept these terms and the additional rules posted at the Jack Layton Ferry Terminal and on board.
2. Tickets
- All tickets sold online are valid only for the sailing date selected at checkout.
- Tickets are non-refundable. Tickets are, however, transferable — you may forward the PDF or print it for another passenger.
- One ticket is required per passenger aged 2 and above. Infants under 2 travel without a ticket.
- For groups travelling together, the “Combined Tickets” option speeds up entry. For groups whose members may arrive separately, use “Individual Tickets”.
3. Boarding
Ferries operate in accordance with Transport Canada Marine Safety and Security Regulations. Crew members may refuse boarding in the interest of safety. Caregivers are strongly encouraged to bring lifejackets for infants weighing less than 15 kg.
4. Schedules and disruptions
Sailing schedules are subject to weather, ice conditions and operational requirements. The City of Toronto will use reasonable efforts to maintain published schedules but assumes no liability for cancellations, delays or service changes. In the event of a service interruption that prevents your sailing, tickets may be honoured on the next available sailing or, at the City’s discretion, refunded.
5. Conduct on board
Passengers must comply with crew instructions, posted safety notices and City of Toronto by-laws. Smoking, vaping, open consumption of alcohol and unleashed dogs are prohibited on the ferry vessels.
6. Lost tickets
If you cannot locate your confirmation email, please contact Client Services at 416-396-7378 with the email address used at purchase. We can resend the original receipt.
7. Use of this website
You may not use this site to: (a) commit a fraud; (b) interfere with site operation; (c) circumvent its security controls; (d) scrape the site at a rate that degrades service for others. Doing any of the above may result in a permanent IP ban and, where applicable, prosecution under the Criminal Code of Canada.
8. Intellectual property
All site content is © City of Toronto unless otherwise noted. You may print, download and quote short passages for personal, non-commercial use with attribution.
9. Limitation of liability
The site is provided “as is”. To the maximum extent permitted by Ontario law, the City of Toronto’s liability arising out of your use of the site is limited to the amount you paid for the relevant ticket.
10. Governing law
These terms are governed by the laws of Ontario and the federal laws of Canada applicable therein. Disputes will be resolved in the Ontario Superior Court of Justice.
11. Changes
The City of Toronto may update these terms from time to time. The current version is always posted on this page.